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Home > English documentation > Questions and Answers > FAQ: first steps > Lost your login and/or your password?

Lost your login and/or your password?

April 2004 — updated on : July 2015

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For security reasons, passwords can’t be retrieved. If your password doesn’t seem to work any more, or if you’ve forgotten it, you only need to change it for a new one.

First up, don’t panic. All you need to do is navigate to the private space login page and click on "password forgotten" link. You will be required to enter the email address that you used to register with the site, and you will receive an email telling you how to proceed to regain access to your account.

If this doesn’t work (say, perhaps, you are unable to follow the email resolution method):

-  If there are other administrators apart from you, you can write and ask them to change your password — make sure they send you your new password (and login name, if that has changed too). They only need to go in to the "authors" section, click on your name then on “Personal Information” and choose a new password.

-  If you’re the only administrator you’ll have to go through the configuration process again so as to create a new access (see "Configuration Procedure" in Installing SPIP). Don’t worry, you won’t have to upload any files. It’s just a question of recreating an administrator’s access — the database won’t be affected, except to change/reset your login details.

NB: There does remain one other rather esoterical method to reset your password - if you have still access to the underlying database (like with phpmyadmin), you can open the spip_auteurs table, locate the correct record, and overwrite the contents of the "pass" field with an md5 encrypted new password. Reset the two fields "alea_actuel" and "alea_futur" to be null, and you *should* be all set to use your new password on the standard login screen.

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